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Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, please complete the following steps:

1. Login to your account on Silakaari online portal & choose the products you wish to return or exchange from your orders

2. Click on the Request Return/Cancel option & you will see the return item option

3. Click on the Request Return, fill in the relevant details and submit the form

You can always contact us for any return question at [email protected].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Cancellation

The cancel request for the ordered item will be accepted before dispatch of the item. Once the item is dispatched any cancellation request will be denied.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.